Delete your FLT Academy account
Candidate and business account holders can request deletion here without reinstalling the app.
How to request deletion
- Open the secure deletion page below and sign in to your own account.
- Read the information about deletion, subscriptions and retained records.
- Tick the confirmation box and confirm deletion. You may be asked to sign in again for security.
You will be signed out and your account frozen immediately. Automatic deletion normally runs within 15 minutes. We email you when deletion is complete. Technical or necessary record-review exceptions are tracked and resolved within one calendar month. You do not need to telephone or send a separate email.
What will be deleted
Deletion removes the login, account profile, optional photographs, CV-builder information, Candidate Match preferences, applications, recruitment conversations, adverts and unused account referral credits. Business subscriptions are cancelled and unfinished checkouts closed. Other team members' personal accounts are not deleted.
What may need to be retained
Our training-record policy retains certificate copies, assessment evidence and minimum identifying details in restricted storage for five years from training. Necessary payment and booking records follow a separate six-year policy. Paid course bookings remain valid unless separately cancelled, and account deletion does not automatically issue refunds. Unresolved complaints or safety issues may need review. Your completion confirmation lists the retained categories and expiry dates.
Existing certificate QR links remain usable during the five-year training-record period. After a surname check, employers can compare your full name and certificate/training details, including original expiry and revocation status. Your profile photograph is removed, and dates of birth, contact details and certificate files are not publicly displayed.
Read the full Privacy Policy or contact info@fltacademy.co.uk.